Learn About The Process
Studying, planning, scheduling, etc. can be overwhelming but we can help you through it.
- Accessing the Exam
- Appointment Details
- Feedback and Scoring
- System requirements
- FHA Connection
General Information
HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUD Housing Counselor and HECM Counselor training and certification exam programs. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, "Housing Counselor Certification."
For information related to applying to become a HUD Approved Housing Counseling Agency visit the HUD Exchange or complete the Become a HUD-approved Housing Counseling Agency Learning Pathway collection of webinars.
For other questions related to HUD policies or updates, please contact your agency's HUD Point of Contact (POC), visit HUD.gov, or call 800 333 4636.
Exam Related Topics
When studying for any Housing Counselor exam, it's important to learn about the overall process, how they are administered, and where you can get help.
Proctoring And Rules
Whether you're taking the exam online or in-person you need to know the rules and requirements.
- Proctoring online
- Proctoring Onsite Kryterion Test Centers
- Technical Issue Assistance – Instructions & Rules
Additional Exam Help
We have some good suggestions to help you ace the exam whether virtual or at onsite.
- Advice for a Successful Test Center Exam
- Advice for a Successful Online Exam
- Additional Guidance About the Exam
Limited Language And Accommodations
Whether you're taking the exam online or in-person you need to know the rules and requirements.
- Limited English proficiency
- Materials en Espanol – Training
- Reasonable Accommodations (ADA related)
Your Account Support
To help with your training, registration, costs, payment receipts and general user account items such as password resets, locked accounts, etc.
Accessing Your Account
All the help you need to set up your account, making exam appointments.
- Account Overview
- Training and Exam Status
- Registration and Knowledge Assessment Access
Cost And Content Updates
Questions about costs and receipts? We have answers.
- Cost
- Content Updates
- Receipt of Payment
Additional Account Support
Help for password resets, usernames etc.
- User Account Locked
- User Account – Password Reset
- User Account – Username
- User Account – Refunds for approved cancellation
- HUD Housing Counseling Mailing List
Security & Cancellations
We cover what you agree to and the rules for keeping the testing process secure.
- Acceptance of terms & Security Measures
- Test Center Cancellations
- No Shows & Cancellations Policy
HUD’s Office of Housing Counseling